Returns & Exchanges

At 4AD Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or is not what you expected, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate a Request

Contact our support team with your order number and a brief explanation of the reason for the return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that vinyl records are well-protected to prevent warping or sleeve damage during transit.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

4

Quality Inspection and Refund

Once our warehouse receives and inspects the returned items, we will process your refund or dispatch your replacement within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing